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TERMS AND CONDITIONS

 

Terms e-shop www.Ho-modely.cz

The operator of the Internet portal:

Company Name: Karel Hodík 
Street and number: 1059-1030 Chudenická 
City and postal code: 102 00 Praha 
Country: Czech Republic 
ID: 69804125 
VAT: CZ6602260115 (we are not VAT) 
Responsible Karel Hodík

QUICK LINKS:

General provisions:

Terms of delivery:

Bonuses and loyalty program:

Sales:

Warranty and complaints:

The consumer's right to withdraw from the contract, refund the purchase price:

Goods replacement:

Protection of personal data:

General provisions:

These terms and conditions apply to the contract between the operator of an online store www.ho-modely.cz and its customer. Contract can be concluded by means of distance communication or in person. The conditions specify and clarify the rights and obligations of the seller (supplier, contractor) and the customer (customer, purchaser). All contractual relations are governed by Act no. 89/2012 Coll., Civil Code, the Consumer Protection Act (no. 634/1992 Coll.) And these terms and conditions. These terms and conditions form an integral part of the purchase contract and submitting a binding order the buyer confirms that with these terms and conditions read and agree with them.

Definitions:

Consumer contract - the purchase contract, work or other contracts under the Civil Code, if the parties are on the one hand and consumers on the other supplier, respectively. the seller.
The supplier / vendor / contractor - is a person who at the conclusion of the contract acts in a commercial or other business activity. It is a businessman who, directly or through other business supplies buyer with products or services.
The buyer, not the consumer - the person who at the conclusion of the contract and acting within their business or other activities.
Buyer who is a consumer - the person who at the conclusion of the contract is not in his commercial or other business activity. It is a natural or legal person who buys goods or services for purposes other than trading these products or services.
Contract of Work (things made to order) - order the customer is a draft contract for work itself and the contract is concluded at the moment of delivery of a binding agreement with the Customer's proposal (a binding confirmation of an order by the contractor). From that moment between the client and the contractor created mutual rights and obligations.
The purchase contract - the purchase contract is concluded when the buyer receives from the seller an e-mail confirming the order made by. The seller is obligated to send confirmation to the buyer immediately upon receipt of order. From that moment arise between buyer and seller mutual rights and obligations as defined by the purchase agreement and these terms and conditions. Terms and conditions are an integral part of the purchase contract.
Seller reserves the right to refuse an order. This decision will make the seller sole discretion. If the seller refuses the order, the buyer will be informed immediately. If payment for the declined order has been processed and accepted by the seller's account will be immediately returned to the buyer from which the ordered goods are paid.

Terms of delivery:

The goods are delivered in the Czech Republic parcel service PPL.cz, Zásilkovna.cz or Czech post. About the shipment we always will be informed by e-mail.

Shipments (stock) shipped standard within 3-5 working days from receipt of the order, but usually on the day of its adoption. To send the goods on the day of its subscription order must be received by 12:00. (Weekdays). Sending goods on the day of its ordering and / or payment, we can not guarantee operational reasons.
 
If you send us an e-mail confirmation of the transfer, we can send your order before us as your payment is credited to the account.
 
Individually manufactured models have standard delivery time 3 weeks to 60 days in exceptional cases, the period may also be extended.
 
Consumers should also be at the shipping forwarder to make shipment inspection and any defects noted in the consignment or the transport protocol without delay inform the supplier. To prevent possible complications with the application of rights under the responsibility of the contractor for defects upon delivery. It also has the right not to accept a damaged shipment, which confirms entry into the transport protocol or other verifiable manner. However, if the consumer fails to do so, as mentioned above, does not deprive him right state of batches delivered complain to the vendor. When such a complaint will be based on the signed transfer document, as well as other relevant evidence proving the outer undamaged. Consumers are these terms and conditions and the actual transport protocol informed that the signing of this protocol agreement with an outside shipping status of the shipment, from which one can deduce harming the merits arising from the carriage.
 
The customer is obligated to pay the seller the price of repeated delivery supply if it occurs due to the customer, especially because the recipient of the goods will not be able to ensure the receipt of shipment.

 

Bonuses and loyalty program:

Loyalty program for registered customers e-shop

1 3rd 2016 you can gather with each purchase loyalty points. More tab  LOYALTY PROGRAM .

Sales:

Discounts from various events are not cumulative with other discounts on www.ho-modely.cz. Always apply the highest current discount.

Do you have any questions discounts on www.ho-modely.cz? We will answer tel .: 777 432 147 or e-mail  info@ho-modely.cz .

Warranty and complaints:

If no catalog accompanying warranty card, as proof for possible claims serve invoice sent by email in pdf.

Conflict with the contract:

If concluded the purchase agreement, the seller is liable to the consumer for the soundness of the goods at the moment of delivery. In the event that the matter is at this moment in conformity with the contract, the buyer is entitled to replacement or repair things, if not the preferred option buyer may have the right to an adequate discount or can withdraw from the contract.Vada, which is reflected in the first six months of the takeover is considered a fault which an item had been in takeover unless the contrary is proved or not in the nature stuff.

Warranty and - consumer:

On thing made to order (contract work) is provided warranty period of 24 months. If you sell things (purchase agreement) is provided for consumer goods warranty of 24 months. Apply consumer complaint with the supplier without undue delay after they take effect or defect occurs. The complaint decides contractor immediately, in complicated cases within seven days from receipt of the claimed goods to the address of the supplier. This period does not include the time that is required for expert assessment of the defect. Claims, including the removal of defects must be settled within 30 days of application. Deadline for settling a claim with the agreement to extend the consumer. In case that is not in the 30-day period as may be agreed extended deadline, the defect is removed, the consumer has the same rights as in case of irreparable defects. The warranty period begins at the moment of the takeover.

The claim may lapse if:

  1. The product has been damaged during transportation (obvious damage to the goods or their packaging must be immediately addressed with the carrier. The customer is not obliged to such goods from the carrier and must take on the observed damage immediately inform the seller).
  2. The product has been damaged by improper handling and operation carried out in contravention with the user manual (if a product exists).
  3. The product was used in conditions that did not correspond to the parameters and requirements specified in the documentation (if a product exists).
  4. The product has been damaged by the elements.
  5. The product has been damaged by excessive load or use contrary to the conditions specified in the documentation (if a product exists).
  6. The product has been damaged due to poor assembly kit model.

The warranty rights of consumers - contract:

The warranty period is extended by the period during which the goods were in warranty repair. In cases where goods purchaser acquires a new guarantee period of 24 months. The consumer has the guarantee:

  1. in the case of removable defect, the right to free, fair and timely removal of defects, replacement of defective goods or defective parts, if not due to the nature of the defect disproportionate, and if such a procedure is not possible, the right to a reasonable discount on the purchase price or withdraw from the contract
  2. in the case of irremovable defect preventing proper use of goods, replacement of the defective goods or to withdraw from the contract
  3. in the case of removable defects occurring in greater numbers and repeatedly preventing proper use of goods, replacement of the defective goods or to withdraw from the contract
  4. in the case of other irremovable defects and required to exchange things, the right to a reasonable discount on the purchase price or withdraw from the contract

The warranty rights of consumers - work contract:

Contractor is responsible for defects that the thing made to order made on receipt of the customer, as well as for defects that occur after the item during the warranty period. Equally responsible for that matter has the properties of the client when the contract vymíněné. When making the case to order the consumer has the right to:

  1. in the case of a defect that can be removed, the customer is entitled to demand a free remedy. The Contractor is obliged to remove the defect without undue delay.
  2. in the case of a defect that can not be removed and which prevents a thing could be properly used to order such a thing without defects, the customer has the right to cancel the contract. The same law it is entrusted with removable defects if the repeated occurrence of the defect or a greater number of defects can not properly use the thing. In case of irreparable defect that does not prevent proper use of things to order, the customer has the right to a reasonable discount.

Alternative Dispute Resolution (ADR)

Since February 2016, consumers can solve any dispute with the seller in the form of court settlement of consumer disputes, the arbiter of the dispute is CTI.

CTIA - The form proposal for initiation of court resolution of consumer disputes (ADR)   HERE

CTIA - The rules for the procedure out of court settlement of consumer disputes (ADR) - download  here  (PDF) 

Contact information: 

Czech Trade Inspection 
Authority General Inspectorate - ADR Department 
Štěpánská 15 
120 00 Praha 2

Email:  adr@coi.cz
Web:  adr.coi.cz

 

The consumer's right to withdraw from the contract, refund the purchase price:

If the sales contract concluded by means of distance communication (the Internet), the consumer has the right to withdraw from the contract without giving any reason within 14 days of receipt of goods.

This right is barred by law in the following cases: 
- the provision of services if their performance was started with agreement before the expiry of 14 days from the receipt of benefits, 
- the supply of goods or services whose price depends on fluctuations of financial markets beyond the control supplier, 
- delivery of goods adjusted as desired by the consumer or to his person, as well as goods subject to rapid deterioration, wear and tear.

1. The right to withdraw from the contract

1.1 Within 14 days you have the right to withdraw from the contract without giving any reason.

1.2 You have the right to withdraw from the contract without giving any reason within 14 days from the day following the day on which you acquire, or a third party (other than the carrier) to accept the goods.

1.3 To exercise the right of withdrawal must of its withdrawal from this Treaty to inform the operator of an online store  www.ho-modely.cz  e-mail at  info@ho-modely.cz  or letter sent to Charles Hodík (Ho -modely.cz) Chudenická 1059/30, 102 00 Praha 10th

You can use the model form for withdrawal for download here  (PDF) , but it is not your responsibility.

1.4 In order to meet the deadline for withdrawal from the contract, it is sufficient to send the withdrawal before the expiry of 14 days from receipt of goods.

2. The consequences of withdrawal

2.1 If you withdraw from this contract, we will return without undue delay, within 14 days from the day we received your notice of withdrawal, all payments that we received from you, including the costs of delivery, except for the additional costs incurred as a result your chosen delivery method, which is different than the least expensive type of standard delivery offered by us. (Explanation: in accordance with the current Civil Code you for your service to you paying the amount corresponding to the price of the cheapest possible transport (eg. purchased the kit or model, you let it send packages by hand or PPL, although you could choose a cheaper way of sending Zásilkovna.cz. We will therefore agree to pay the postage, which would create a mission (Zásilkovna.cz).

Reimbursement using in accordance with our terms and conditions bank transfer.

In the event that you request a refund in cash (money order), please request this in the cover letter. In this case, we subtract the amount of the returned (purchase price + shipping) fee to the Czech Post for sending postal money as compensation for the cost of returning the goods.

Payment return after receiving returned goods.

2.2 a) Acceptance of 
goods without undue delay, within 14 days of the date when the withdrawal from this contract, please return packet (not COD) to the following address: Karel Hodík (Ho-modely.cz) Chudenická 1059-1030 102 00 Prague 10 . the deadline is retained if you send us back the goods before the expiration of 14 days.

b) Costs associated with returning the goods                                                              

Consumer bears the direct cost of returning the goods.

c) Liability for impairment of returned goods 
, the consumer is responsible for the reduction in value of the goods resulting from the handling of the goods other than that which is necessary to establish the nature and characteristics of products, including its functionality.

Note:

The provisions of the consumer's right to withdraw from the contract within 14 days of receipt of goods can not be seen as an opportunity to borrow free goods. Consumers in the case of using the right of withdrawal within 14 days of receipt of benefits, suppliers must give everything under a contract awarded. If it is not quite possible (eg. In the meantime has been damaged, destroyed or consumed), the consumer must provide monetary compensation in return, what can no longer be issued. If returned goods is only partially damaged, the seller may apply to the consumer the right to compensation and off its claim for refund of the purchase price. The seller in this case is required to prove the damage incurred. The seller in this case the consumer returns the only way to lower the purchase price.

Warns consumers that if made individually contracts (build to order model) is always a supply of goods which is adjusted according to the consumer, which is a statutory exception for inability to exercise the right of withdrawal within 14 days. Goods covered by a 24 month warranty. 

Goods replacement:

If necessary (eg. Inappropriate size, type of goods, etc.). You unused and undamaged goods by prior arrangement like to replace.The goods we send by registered mail to the address Karel Hodík (Ho-modely.cz) Chudenická 1059/30, 102 00 Prague 10 , including a copy of the invoice. If the goods without obvious signs of wear or damage, we will immediately send goods to exchange. The cost of replacing the goods on request by the customer.

Protection of personal data:

E-shop www.ho-modely.cz is registered as a personal data processor at the Office for Personal Data Protection ( www.uoou.cz ).Your personal information is protected under Act. No. 101/2000 Coll. about privacy. 

Personal data

Since we as a customer of a natural person must require the purchase of the following information: full name, complete mailing address, telephone number, e-mail address. This information is needed to identify you, to communicate with you, for the sale of goods and the posting of your payment for the goods. If you buy a company, we need extra legal address, registration number and VAT number.

Information about your activities

Details of your purchases, your complaints and other activities in our online store are also confidential and are subject to the same security rules as the processing of personal data.

Summary

All the data about you and your purchases is obtained, protect against misuse, anyone else we do not (except for companies providing shipping services or payments that it receives the necessary minimum of customer information needed for the smooth execution of specific orders), and serves only to quality provision of our services. We reserve the right to use your data to inform you about sales, news and other marketing activities. In this way every sent e-mail is how simply tell us that you do not want that, and we prohibit such use. You also have the right to us in writing of any change, addition, elimination of the application for all of your personal information that you previously provided to us.

your consent

Using our online store, you consent to the collection and use of personal data in the proportions and agree to the terms and conditions.