Operator of the online store:
Karel Hodík
Chudenická 1059/30, 102 00 Prague 10
Czech Republic
Company ID (IČ): 69804125
VAT ID (DIČ): CZ6602260115 (we are not VAT payers)
Responsible person: Karel Hodík
These General Terms and Conditions apply to a contract concluded between the operator of the online store www.ho-modely.cz and the customer.
The contract may be concluded through means of remote communication or in person.
These terms specify the rights and obligations of the seller (supplier, contractor) and the customer (buyer, client). All contractual relationships are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, Act No. 634/1992 Coll., on Consumer Protection, and these Terms and Conditions.
By submitting a binding order, the customer confirms that they have read and agree to these Terms and Conditions.
Consumer contract – a contract concluded under the Civil Code between the consumer and the seller.
Seller / supplier / contractor – an entrepreneur acting within the scope of their business when concluding and performing the contract.
Buyer – consumer – a natural or legal person who, when concluding the contract, does not act within the scope of their business activity.
Buyer – entrepreneur – a person who, when concluding the contract, acts within the scope of their business activity.
Contract for work – arises upon confirmation of the order by the contractor.
Purchase contract – arises upon confirmation of the order by the seller via e-mail.
The seller reserves the right to reject an order. In such a case, the customer will be informed without delay and any payment received will be refunded to the buyer’s account.
Goods are delivered within the Czech Republic via Zásilkovna.cz or Czech Post.
In-stock items are usually dispatched within 3–5 working days, often on the same day (for orders placed before 9:00 AM).
Custom-made models have a standard delivery time of 3 weeks to 360 days; in exceptional cases, the period may be longer.
The customer is always informed by e-mail when the shipment is dispatched.
The customer is obliged to ensure receipt of the shipment. Repeated delivery attempts due to reasons on the customer’s side are subject to additional charges.
Uncollected shipments without prior cancellation are considered a breach of contract, and such customers may be classified as unreliable buyers.
Registered customers can collect loyalty points; see the “Loyalty Programme” section for details.
Discounts from different promotions cannot be combined; the highest applicable discount always applies.
The warranty period is 24 months unless stated otherwise.
The invoice sent by e-mail serves as proof of purchase.
Claims will be handled within 30 days from submission, unless otherwise agreed with the customer.
The warranty does not cover defects caused in particular by:
improper handling,
use under unsuitable conditions,
damage caused by natural elements,
excessive loading,
errors during kit assembly.
The consumer has the right to withdraw from the contract within 14 days of taking delivery of the goods, except for individually made models and goods customized to order.
Returned goods must be complete and undamaged. The cost of return shipping is borne by the consumer.
We refund payments within 14 days of receiving the withdrawal notice, but no later than after we receive the returned goods.
When refunding in cash via postal money order, the Czech Post fee will be deducted.
Unused and undamaged goods may be exchanged by prior arrangement. The customer pays the shipping costs.
The operator is registered with the Czech Office for Personal Data Protection.
Customers’ personal data are processed solely for the purpose of order fulfilment and marketing communication.
Data are not provided to third parties, except carriers and payment service providers.
The customer has the right to request the change, supplementation, or deletion of their data at any time.
The consumer has the right to resolve potential disputes with the seller through the Czech Trade Inspection Authority (ČOI) – ADR department.
More information: adr.coi.cz
By using the online store www.ho-modely.cz, the customer confirms that they have read these Terms and Conditions and the Privacy Policy and agree to them.
Komunikace velmi dobrá, zboží bylo velmi kvalitně zabaleno doručeno bez poškození, opakovaný nákup a dodání, mohu vřele doporučit.
+ Nemohu říct nic špatného, jediné co je, že doprava do Německa je trochu těžké zjistit, jak přesně to chodí. to chvíli trvá, jinak je vše v pořádku.
+ Poskytnutí velice atraktivních exponátů z dob ..kdy vše bylo poctivé
+ kvalita
founded 2010
